Refund and Returns Policy

At Sunco Enterprises (PVT) LTD, we strive to provide high-quality products and ensure customer satisfaction. If you are not completely satisfied with your purchase, you may return it in accordance with the terms outlined below.

1.1 Returns are accepted only if the item has not been used and remains in its original condition.

1.2 The item must be returned in its original packaging, including all accessories and documentation.

1.3 A valid proof of purchase (receipt or order confirmation) is required for all returns.

2.1 To initiate a return, please contact our customer service team via “Contact us” within 7 days of receiving your order.

2.2 Once your return request is approved, you will receive instructions on how and where to send the item.

2.3 Customers are responsible for return shipping costs unless the return is due to a product defect or an error on our part.

3.1 Upon receiving and inspecting the returned item, we will process your refund within 14 days.

3.2 Refunds will be issued to the original payment method used for the purchase.

3.3 Shipping and handling charges are non-refundable unless the return is due to a product defect or an error on our part.

4.1 If you received a defective or damaged product, we offer exchanges for the same item.

4.2 To request an exchange, please follow the return process mentioned above.

5.1 Items that have been used, altered, or damaged after delivery are not eligible for return.

5.2 Customized or personalized items cannot be returned unless they are defective.

We reserve the right to modify this Return Policy at any time. Any changes will be posted on this page with an updated revision date.

If you have any questions regarding our Return Policy, please contact us at:

Address : Sunco Enterprises (Pvt) Ltd No.168/A, Padukka 10500

Email : info@sunco.lk

Contact Number : 0112 188 204